Learn how refunds are handled for digital products purchased from AM Velora.
At AM Velora, we sell digital products that are delivered instantly or made available for download after purchase. Because digital products can be copied, accessed, or used immediately, our refund policy is designed to protect both our customers and our business.
Please read this policy carefully before placing an order. By purchasing from AM Velora, you agree to the terms below.
Our products are digital in nature and may include downloadable files, templates, assets, or other online content. Once a product has been delivered, downloaded, accessed, or activated, it is generally considered consumed.
Refunds may be approved only in limited circumstances, including:
If a valid issue can be fixed by replacing the file, correcting the delivery, or providing support, we may choose that solution instead of issuing a refund.
Because our products are digital, refunds are generally not available for:
If a product requires activation, license verification, account access, or another form of setup, refunds may not be available once the activation process has been completed or the product has been successfully used.
To request a refund, contact our support team and include your order number, the product name, and a clear explanation of the issue.
We may ask for supporting details such as screenshots, error messages, or proof of the problem so we can review the request properly.
Refund requests must be submitted within a reasonable time after purchase and before the issue is resolved through replacement or support.
Approved refunds are processed back to the original payment method whenever possible. Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.
If you have any questions about this Refund Policy or need help with an order, please contact us.
